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ALSO INSIDE MATT FISH IS LIVING THE DREAM EVERY DAY AT MELT

BUSI NESS ® CLEVELAND Insight. Advice. Strategy. ®

BAR AND GRILLED

● A T N E T P L U S , I N C . ● A X A A D V I S O R S , L L C ● B A R N E S W E N D L I N G C P A S ● B L U E B R I D G E N E T W O R K S ● ● T H E B R E W E R - G A R R E T T C O . ● B U D G E T D U M P S T E R ● C O R P O R A T E S C R E E N I N G S ER V I C E S , I N C . ● ● F A M I L Y H E R I T A G E L I F E I N S U R A N C E C O . O F N O R T H A M E R I C A ● F I N D A W A Y ● ● E M B R A CE P E T I N S U R A N C E ● E V E N T S O U R C E ● E X E C U T I V E C A T E R E R S ● 2016

25 organizations that embody the spirit of world-class customer service DRIVEN TO SERVE

● H I C K O R Y H A R V E S T F O O D S ● H Y A T T L E G A L P L A N S ● H Y - T E C H P R O D U C T S ● ● L A C E N T R E C O N F E R E N C E & B A N Q U E T F A C I L I T Y ● L A U N C H H O U S E ● M E T R O P O L I T A N A T T H E 9 ● ● O N E W I S H L L C ● P E T I T T I G A R D E N C E N T E R S ● P I Z Z A F I R E ● P L A N N E D F I N A N C I A L S E R V I C E S ● ● R O C K TH E H O U S E ● S K O D A M I N O T T I ● S T A F F I N G S O L U T I O N S E N T E R P R I S E S ● CUSTOMER SERVICE ● A W A R D S ●

SCOTT FORSTER Allow yourself to be coached

MICHAEL FEUER In baseball, it’s three strikes you’re out

UMBERTO P. FEDELI It’s about progress, not perfection

STEVE MILLARD The value of the intangibles

UNIQUELY NORTHEAST OHIO: WOODCARVINGS, BUTTON COLLECTION JUST PART OF THE STORY AT WARTHER’S MUSEUM — PAGE 24

NOVEMBER 2016 | WWW.SBNONLINE.COM | @Smart_Business

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